Exchange Policy

Exchange & Return

Policy Customers may return non-coffee merchandise for an exchange or full refund (minus the cost of shipping & handling) within 30 days of the ship date.

Products should be unused and in original packaging. It is the customer’s responsibility to cover the cost of the return shipment. Once the product has been received by Fusion Coffee and approved for exchange/refund, you will receive a confirmation email.

Coffee items are not eligible for exchange or return, due to food safety standards. We endeavor to meet your Fusion Coffee experience, so please reach out if you have any questions or concerns about the coffee you receive. 

Should there be any dissatisfaction with any product purchased via Fusion Coffee’s website, please contact beans@fusioncoffee.co.nz and we will be happy to organise an exchange or refund for you. While we make every attempt to make sure foreign matters do not get into our coffee, sometimes due to the point of origin processing some foreign matters can make their way through, most grinders are designed to stop grinding until the matter is removed. Please check for foreign matter while transferring your beans to the grinder or storage container.
  1. Refund & Exchange Conditions.

    All products must be returned in a sale-able condition as soon as possible following purchase. Fusion Coffee does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Fusion Coffee.

  2. Repairs & Warranties.
    Most items are covered by manufacturer’s warranty so if a product is faulty please contact us immediately to authorise a repair or replacement.